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Service Customer Testimonials

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CEI: 100%
Customer Comments: I live in Philadelphia, not all that far away, but I certainly have closer VW dealerships near me. Based upon some online reviews that I found, I decided to give Smith's a try. I am not at all disappointed with my decision. I love my GTI Fahrenheit and need to make sure she is well taken care of now that she is officially out of warranty....So Thank you for the executive treatment! - Brottie B.

CEI: 100%
Customer Comments: In and out quick. Awesome! - Gerald N.

CEI: 100%
Customer Comments: Next day service was great. Flexible about pick up great. Ride to next stop while servicing vehicle great. - Lynn W.

CEI: 100%

Customer Comments: My service consultant, Kenny, was very kind and even though I miscommunicated what I needed at first he made everything right and fixed the problem immediately. Smith VW is the BEST. They always help me whenever I am in a fix. I love my VW Bug. It is my baby and they help me keep it in tip top shape. I also love John because he makes me laugh. They treat me like family and I love taking my car in for service because I feel so welcome and at home. - Annette F.

CEI: 100%

Customer Comments: A very good place. AND a person answers when I call!!! - Jim D.

CEI: 100%
Customer Comments: I travel 100 miles to have my car serviced at Smith VW even though there are 2 VW dealers/service places closer!! I am truly satisfied with Smith VW when looking to buy again, I will go back there. I LOVE my Passat! - Eileen S.

CEI: 100%
Customer Comments: Another fabulous job from Jim & the crew!. Let's keep a good thing going! :-) - Curtis D.

CEI: 100%
Customer Comments: Smith VW has greatly improved its service offering over when I bought my car in 2002. The service reps, the cleanliness of the facilities, and the communication are far superior over 10 years ago. I will look to Smith for my servicing needs in the future. - Edward K.

CEI: 100%
Customer Comments: I appreciate the fact that the waiting room is WiFi. - Diane W.

CEI: 100%
Customer Comments: Servicing with Smith VW is always a pleasure. Staff are extremely professional and courteous. Andy the service manager explained everything before and after to my complete satisfaction. I always feel that my car is in the best hands possible. - Grace T.

CEI: 100%
Customer Comments: I love Smith Volkswagen because I love my little Bug. It is my baby. The service personnel and staff are the best I have ever dealt with at a dealership. My husband has a Pontiac and their service people are the pitts. Although I usually deal with Jim, who is like a member of my family now, this time Ken was my service advisor and he was wonderful. He was very sympathetic to my dismay over the cost of the part I needed and explained everything in detail. LOVE YOU GUYS! - Annette F.

CEI: 100%
Customer Comments: These guys are great and I l-o-v-e my car!!! - Linda S.

CEI: 100%
Customer Comments: Ken Raysor did a great job keeping my old VW in working order. Thanks. - Pat. M.

CEI: 97%
Customer Comments: Ken found a option in my warranty that covered the cost of the rental car. I appreciate his attentiveness to detail that saved me money. - Eric L.

CEI: 100%
Customer Comments: I brought my car in the day before my appointment and was called the same day to let me know what service was required. I was able to pick my car up a day before expected! Thank you Smith staff for being so quick! - Staci B.

CEI: 100%
Customer Comments: Again, Andy was extremely helpful as the consultant on my last two recent visits. He had to deal with the insurance company of the woman who hit my car and deal with the body shop as well. - Donna T.

CEI: 100%
Customer Comments: I can not say enough about Smith Volkswagen. It is the best dealership I have ever dealt with. I am very happy that I purchased a Volkswagen. The service department is wonderful as well. I recommend this dealership to all of my friends and family. - Rosemarie G.

CEI: 100%
Customer Comments: Smith Volkswagen continues to provide great service for my 2005 Jetta. - Michelle A.

CEI: 100%
Customer Comments: When I received the recall to check the fuel line on my 2007 Volkswagen I was very concerned. I called to make an appointment the very next day and they got me right in. My car was checked out, and I was assured everything was OK. My mind was at ease. - Carole O.

CEI: 100%
Customer Comments: Andy is an exceptional service advisor. I truly look forward to bringing our Jetta and GTI in and dealing with him. Keep up the good work! - Donald L.

CEI: 100%
Customer Comments: Great service staff. - Bonnie S.

CEI: 100%
Customer Comments: Ken Raysor was exceptional. He was informative, compassionate and extremely accommodating. I am truly pleased with the service at Smith VW. - Jacqueline D.

CEI: 100%
Customer Comments: Excellent service. Thank you very much Andy! - Chris S.

CEI: 100%
Customer Comments: I just wanted to say that my Service Consultant is awesome. Jim is Number One in my book. He always goes out of his way to help in any circumstance. He is truly an asset to your company and need to show others how a little TLC goes a long way in this day and age. - Diana D.

CEI: 100%
Customer Comments: I truly appreciate that I was not charged for unnecessary service to my vehicle. Having been taken advantage from other dealerships, I am grateful that this dealership took care of me. It is refreshing to walk into this dealership and be treated consistently in a kind manner by the service consultants and the cashier. - Laurin P.